Dan Bean has been in the computer industry for more than 25 years and with Microsoft
since 1993. Like many people with long careers in the computer field, Dan has had the
opportunity to work in a variety of disciplines including system design, program management,
development, test, and IT. As a member of the Microsoft Engineering Excellence Group,
Dan worked on engineering practices incorporating Failure Modes and Effects Analysis and
Fault Tree Analysis. In addition to earning a Bachelor of Science degree in Computer Science
from Washington State University, Dan also earned a Black Belt in Six Sigma from the Juran
David Catlett has been developing people, tools, and techniques for testing software for
more than 16 years. In his current role as Principal Test Architect in the Microsoft Windows
Engineering Tools team, he is researching and implementing methods to increase the quality
of software while decreasing the cost of engineering. In this role, he is focusing on risk analysis,
improving testability, and improving the quality of test code itself. He holds a Bachelor of
Science degree in Computer Science/Math from the University of Puget Sound, and more
importantly, is husband to Erika and dad to Josh, Emilie, and Sara
Harry Emil has been with Microsoft since 1989 producing Windows,
Office, entertainment, multimedia and communications products.
His current research intersects productivity games with crowd sourcing and real-time communications.
His most recent projects apply these technologies to feedback systems, language learning and disaster relief.
Examples of Harry's work include the activities on this site, The Language Quality Game, First Response, Communicate Hope, and Lync-Guistic.
Lori Ada Kilty has been involved in Balanced Scorecards and metrics for software for many
years. After completing her Bachelor of Science degree in Computer Science, she was hired
by Microsoft to work on tools for home and entertainment software. She has 10 years of
Microsoft experience and 20 years of military experience. Before retiring from the military, she
was instrumental in developing and deploying an automated dashboard system for command
and leadership metrics for her National Guard unit. She has worked with various teams
throughout Microsoft in test, development, and program management.
Marc McDonald’s career spans the 30-year personal computer industry-from Microsoft Basic
on the MITS Altair to Windows Vista-and he holds six software patents. Marc is the first
salaried employee of Microsoft, joining Bill Gates and Paul Allen in Albuquerque, where he
designed the FAT file system used in MS-DOS and Windows. He was the first employee at
Asymetrix and Design Intelligence. He pioneered the standard for free sodas and casual dress
in the software industry.
Robert Musson has more than 25 years of software experience as a development engineer and
experience in various management positions. He spent 15 years at Teradyne, helping bring to
market a variety of products for the telecommunications industry. While there, he helped
deploy the Team Software Process (TSP) to the first industry site. He was vice president of
business strategy at a small startup before becoming a member of the TSP Initiative at the
Software Engineering Institute of Carnegie-Mellon University. He currently is a member of the
Defect Prevention group in the Core OS Division of Windows and manages the department of
statistical distortions. He has a Master's degree in Computer Science from Illinois Institute of
Technology and a Master’s degree in Business Administration from Northwestern University's
Kellogg School of Management.
Ross Smith has been making mistakes for more than 42 years. (See the first page of Chapter 1.)
He has been in the software industry for 20 years, developing and testing software on
everything from mainframe systems to handheld devices and PC's. He has also been a jail
guard, union president, cartoonist, and graphic artist. He began his Microsoft career in Product
Support in 1991 and has been a Test Lead, Test Manager, and Test Architect. He has been a
long-time member of the Test Architect's Group, and has worked on every version of Windows
and Office since 1995. He holds five software patents, and is currently director of the Windows
Core Security Test team. He lives with his wife and four kids on a remote island in Puget Sound.
Joshua Williams has been testing releases of Windows at Microsoft for more than 15 years,
working across multiple versions and architectures of the OS. He has managed teams testing
globalization, drivers, and automation frameworks. He has worked as a lead, manager,
evangelist, and architect in various test teams. He managed the USB test effort through the
development and deployment of USB 2.0, regularly presenting at USB and industry events.
Most recently, he has focused on large-scale automation systems, and group-wide process